Terms & Conditions

1. Definitions

• "Service" refers to the window cleaning, gutter clearing, soffit & fascia cleaning, and other exterior cleaning services provided by Operation Clean.
• "Client," "You," "Your" refers to you, the person accessing our Service and accepting our Terms and Conditions.
• "The Company," "Ourselves," "We," "Our," and "Us" refers to Operation Clean.
• "Booking" refers to the scheduling of our services either through our website's online form, by telephone, or by email.

2. Bookings & Quotations

• All prices generated by our online quotation tool, onsite or over the phone, are estimates based on the information you provide.
• We reserve the right to amend the initial quotation upon visual inspection of the property if we find that the property details differ from what was provided (e.g., more windows, difficult access, non-standard features).
• For "Commercial" properties, an on-site visit is required to provide a formal, binding quotation. The online form serves as an enquiry for this purpose.
• We require at least 3 cleans minimum from each of our bookings.
• By confirming a booking, you are accepting these terms and conditions.

3. Payment

• For residential cleans, payment is due upon completion of the service unless otherwise agreed in writing.
• For commercial cleans, payment is due 30 days upon completion of the service unless otherwise agreed in writing.
• For residential and commercial cleans, we accept payment via Direct-Debit, Stripe (card payment link sent via text), Bank Transfer, or Cash on the day.
• If you opt for payment via Stripe, you agree to us sending a secure payment link to the mobile number provided.
• If you are not home during the clean, we will complete the work and send a notification with payment details. Payment is expected within 3 Days of service completion.
• Failure to pay within the specified timeframe may result in late payment fees and the suspension of future services.

4. Cancellations & Rescheduling

• If you need to cancel or reschedule your booking, we require at least 24 hours' notice.
• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equivalent to 50% of the quoted service price.
• If our team is unable to access your property on the scheduled day (e.g., locked gates), this will be treated as a late cancellation, and the cancellation fee may apply.
• We will endeavour to provide as much notice as possible if we need to reschedule your clean.
• As in section 2, we require 3 cleans minimum per sign up, if you fail to meet this requirement you could be charged the remainder of the cleans until the prices matches 3 cleans from your start date.

5. Weather Conditions

• Our services are performed in most weather conditions, including light to moderate rain. Our pure-water cleaning system works effectively in the rain, and our satisfaction guarantee still applies.
• We will cease work and reschedule if weather conditions become unsafe for our staff (e.g., high winds, thunderstorms, heavy snow/ice). We will contact you to arrange the next suitable date.

6. Satisfaction Guarantee & Complaints

• We pride ourselves on a high-quality service. If you are not satisfied with any aspect of our work, you must notify us within 48 hours of the service completion.
• We will arrange to return to your property to rectify the specific issues free of charge, provided the complaint is deemed reasonable.
• Complaints received after 48 hours will be dealt with at our discretion.

7. Damages

• Our team is fully insured and trained to work carefully. We will not be held liable for any pre-existing damage that may be revealed during the cleaning process (e.g., loose window seals, cracked fascias, faulty gutter brackets).
• In the unlikely event of damage caused by our negligence, we will repair or replace the damaged item. Any such damage must be reported within 24 hours of the service completion.

8. Your Responsibilities

• Please ensure our team has safe and clear access to all areas of your property that require cleaning. This includes closing all windows and unlocking any gates.
• Please secure any pets away from the areas where our team will be working.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms and Conditions on this page. Your continued use of our Service after any such changes constitutes your acceptance of the new Terms and Conditions.

10. Contact Us

If you have any questions about these Terms, please contact us at contact@operationclean.co.uk or call us on 07383 325164.