Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you use our website, request a quote, or book our services:

• Contact Details: Name, email address, phone number, and postal address
• Property Information: Property type, number of windows, access details
• Payment Information: Bank details for Direct Debit payments (processed securely via GoCardless)
• Communication Records: Records of correspondence with us via email, phone, or WhatsApp

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source (how you found our website)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide window cleaning, gutter clearing, and other exterior cleaning services
• Communications: To contact you about your bookings, send reminders, and respond to enquiries
• Payment Processing: To process payments for our services
• Service Improvement: To improve our website and services based on feedback
• Marketing: To send promotional communications (only with your explicit consent)
• Legal Obligations: To comply with legal and regulatory requirements

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our cleaning services contract with you
• Legitimate Interests: For business administration, improving services, and fraud prevention
• Consent: For marketing communications (you can withdraw consent at any time)
• Legal Obligation: To comply with laws and regulations

4. Data Sharing

We may share your personal information with:

• Payment Processors: GoCardless and Stripe for secure payment processing
• Communication Platforms: Meta/WhatsApp for business messaging (if you contact us via WhatsApp)
• Service Providers: Third-party tools we use to deliver our services (e.g., scheduling software, email services)
• Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain business records as required by law (typically 6 years for financial records)
• Resolve disputes and enforce agreements

After this period, we will securely delete or anonymise your data.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: To understand how visitors use our website (Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure HTTPS encryption on our website
• Secure payment processing via PCI-compliant providers
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: contact@operationclean.co.uk
• Phone: 07383 325164
• Address: Operation Clean, Teesside, North East England

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data rights have been violated.